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Customer Resources

At Mitchell’s Body Shop, we strive to make the repair process as smooth and stress-free as possible for our customers. Located in Jackson, TN, we have provided body work and paint services to our community since 1952. We know that getting into an accident can be overwhelming, and we are here to help. Below are some customer resources that might help you better understand the process and what to expect.

The Repair Process

First, the customer must…

File an insurance claim

Select a repair facility of your choice

Coordinator with the repair facility with the next steps

Then, the body shop will…

Finalize the estimate based on scope of work, parts needed, etc.
Complete all pre-work (I.E. ordering necessary parts, securing and aligning the vehicle)

Prep the vehicle to be painted and complete the paint process

Reassemble vehicle and complete any scans or calibrations that need to be done

Detail and inspect the vehicle
Return the car to its owner!


I just got into an accident. What should I do?

After an accident, it’s important to stay calm and check for injuries. If you’re not sure whether or not someone is injured, call an ambulance. Once everyone is safe, turn on your vehicle’s hazard lights and set up cones, warning triangles or flares for safety.

If the accident is minor, you may be able to move your vehicle out of traffic to a safe place. Call the police even if the accident is minor, and notify your insurance agent as soon as possible. If necessary, call a tow truck to take your vehicle to your chosen body shop.

I can drive my car in its current condition. What is my first step?

Great! First, you’ll want to connect with us so we can get started with the next steps. We want to be fully prepared – our goal is to alleviate stress and minimize wait times.

I can’t drive my vehicle in its current condition. What should I do?

If you can’t drive your car to us, we’ll pick you up! We are able to transport customers and their vehicles in all areas of Madison County.

Which insurance companies does Mitchell’s Body Shop work with?

Remember: Legally, you have the right to work with any body shop you choose. We will work with you and any insurer to coordinate your estimate and repair. We participate in many Direct Repair Programs for major insurance companies serving Jackson and Madison County. Our staff is trained and experienced in working through the accident claims handling process to make it hassle-free.

Ask the Experts

Have additional questions?

Please get in touch with us by calling 731-427-6446 or filling out our contact form.

Mitchell’s Body Shop
96 Riverport Dr, Jackson, TN 38301

Mitchell's Body Jackson TN Logo
Monday – Friday
8:00 AM to 5:00 PM

Saturday & Sunday